If you have questions or need to reach me, please message me at @chubbybones_glass on Instagram !
if I have texted you about your order you may reach out via text or email as well :)
---- no refunds or exhanges. All sales are final unless we sent the wrong item to you, which in this case we can provide you with a shipping label to send it back to us. -----
*USPS offers at home pick up for packages. You can do so at this link :
https://tools.usps.com/schedule-pickup-steps.htm
shipping time is usually 2-8 days, with an average of 3-5 * our shop is not responsible for lost or broken packages, and there are no replacements for lost, stolen or broken items ( there are only one of each pipe - and we have no control over postal carriers and what happens to the packages once they've left the building ) unfortunately :-/
should you have a lost or stolen package, please contact usps and file a claim, the link to do so is here :
https://www.usps.com/help/missing-mail.htm when you have a claim feel free to send it to us so we can track it with you - I will offer more shipping options soon, one which will add insurance coverage to the packages up to 50$ so you can be reimbursed .
we ship each glass item carefully and they are inspected for loose pieces when they are packed, so they are ensured to get to you safely !
If you received the wrong item, please allow me to make a new label for you to return the item before I send the correct one. ( I usually don't mess up orders :) )
The " I didn't know " policy :
please look at photos and read descriptions carefully as to not be displeased with your order, as I do not issue refunds due to miscommunication errors etc such as disliking the color or the charms. . However, if you are having an issue let me know please! I will do my best to work with you :)
if this was a gift, and you'd like special notes written - please try to notify me before the order so I can make accommodations !
there is no refund or exchanges on items marked on sale or final sale
If this is an order you need to cancel, I ship fast .. so please please cancel as soon as possible! Otherwise - if it gets sent out we will refund you once the item is returned safely :)
please feel free to contact me ! I don't bite :)
- Dina